TOTAL MANAGEMENT IN THE SPHERE OF TOURIST SERVICES

Аннотация

Total management of tourist services, as a rule, is based on the participation of all members of the
tourism organization, as it aims to achieve long-term success, bringing benefits to all stakeholders in accordance with
international standards. Ensuring the quality of tourist services involves a regular check of the progress in achieving
the goals in accordance with certain requirements for quality. The quality of tourist services is assured based on a
previously approved quality plan, process maps, checklists and other quality documentation, as well as data on the
quality of tourist services obtained as a result of monitoring and testing. In each case, it is necessary to find the
optimal combination between the types of control, which depends on the nature of production and the contingent of
tourist industry workers. The authors cited the wording of the ISO-9000 family of standards and the provisions of the
TQM concept, which have differences.